Frequently Asked Questions
Everything you need to know about securing your home and lifestyle.
What is the average shipping time for home security products?
Standard shipping typically takes 3-5 business days. Expedited options are available at checkout if you need your security solutions delivered sooner.
Do ABUS products come with a manufacturer warranty?
Yes, all our home security hardware and locks come with a limited lifetime warranty covering defects in materials and workmanship.
What is your return policy for home hardware?
We offer a 30-day return policy for unused items in their original packaging. Please note that custom-keyed cylinders are non-refundable.
Can I order multiple locks that use the same key?
Absolutely. Many of our padlocks and door cylinders can be ordered 'Keyed Alike' to provide the convenience of using a single key for your entire home.
Are ABUS products weather-resistant for outdoor use?
We offer a specific range of weather-resistant locks featuring stainless steel components and protective coatings designed to withstand harsh outdoor environments.
How do I know which security level is right for my home?
Each product features an ABUS Global Protection Standard score from 1 to 15. Higher numbers indicate increased security for high-risk areas.